Security

Our approach

We use reasonable technical and organizational measures designed to protect data against unauthorized access, alteration, disclosure, or destruction. Security is an ongoing process and we continuously improve controls.

Key safeguards

• Encryption: TLS in transit where supported; encryption at rest where applicable.
• Access controls: least-privilege access and role-based permissions.
• Logging & monitoring: monitoring for suspicious activity and operational incidents.
• Backups: regular backups and tested recovery procedures.
• Vendor management: trusted providers for infrastructure/telephony/storage.

Call recordings and transcripts

If enabled, call recordings and transcripts may be stored for quality and compliance purposes. Access is restricted, and retention depends on configuration and applicable law.

Your responsibilities

• Use strong passwords and protect account credentials.
• Ensure you have required consent for calling/recording.
• Notify us immediately if you suspect unauthorized access.

Reporting security issues

If you believe you’ve found a security vulnerability, please email info@edcall.ai with details. We appreciate responsible disclosure.