Privacy Policy

Effective date: 2026-01-31

1. What we collect

• Contact info: name, email, phone number, company (optional).
• Messages: anything you submit through our forms.
• Call data (if you use call features): call metadata (time, duration, routing), and—if enabled—recordings/transcripts.
• Usage data: basic analytics (pages viewed, approximate location, device/browser type).

2. How we use information

• To respond to requests, schedule demos, and provide customer support.
• To operate and improve our products (quality, reliability, security).
• To comply with legal obligations and prevent fraud/abuse.
• To communicate service-related updates (not spam).

3. How we share information

EDCALL AI does not sell your personal information. We may share information with trusted providers who help us run the service (hosting, analytics, communications, telephony) and only as needed. We may also disclose information to comply with law or protect rights/safety.

4. Data retention

We keep personal information only as long as needed for the purposes described above, unless a longer retention period is required or permitted by law. Call recordings and transcripts (if enabled) may be retained to improve quality and for compliance, subject to your account settings and applicable law.

5. Cookies and analytics

We may use cookies and similar technologies to operate the website and understand usage. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we work hard to reduce risk. See our Security page for more detail.

7. Your choices

• You can request access, correction, or deletion of certain data.
• You can opt out of non-essential communications.

8. Contact us

If you have questions about this Privacy Policy, contact us at info@edcall.ai.